Artificial Intelligence
FAQs
What is artificial intelligence (AI)?
Artificial intelligence (AI) refers to a broad set of technologies that enable software and machines to perform tasks that typically require human intelligence, such as understanding language, recognizing images, identifying patterns, and making decisions.
AI is not a single technology. It includes machine learning, deep learning, generative AI, and agentic AI. Each of these builds on the others.
- Machine learning learns patterns from data.
- Deep learning uses neural networks with layers of interconnected nodes to process complex inputs like images and language.
- Generative AI creates new content from natural inputs such as text, voice, images, or video.
- Agentic AI enables systems to plan and act over time.
Together, these technologies power applications ranging from recommendation and fraud detection to assistants, robots, devices, and autonomous systems.
What is agentic AI?
Agentic AI refers to systems that can reason, plan, and act over time rather than simply responding to a single request.
It builds on generative AI by using inputs and outputs to drive ongoing tasks and decisions. These systems maintain context, determine next steps, and coordinate actions across tools or environments, adapting as conditions change.
Agentic AI is well suited for multi-step workflows such as research, coding, operations, and customer support.
How is agentic AI different from generative AI and traditional AI systems?
Traditional AI systems (such as machine learning and deep learning) take a structured input, for example, an image, and produce a single output, such as a prediction.
Generative AI creates new content by predicting patterns based on training data, enabling capabilities like text generation, image creation, or code completion.
Agentic AI goes further by turning outputs into new inputs, maintaining context over time, reasoning across multiple steps, and coordinating actions across systems.
