Qualcomm Incorporated (NASDAQ: QCOM), a leading provider of integrated wireless systems, applications and services to transportation and logistics companies, today announced the integration of its Circle of Service Workflow application with the Alliance Pro Transportation Management Software by Sylectus, a strategic business unit of Qualcomm Enterprise Services that provides advanced fleet management software for smaller transportation companies. The integrated solution ensures that fleets using Sylectus’ Alliance Pro receive critical circle of service information to the right driver at the right time.
“By integrating our Workflow application with Sylectus’ products, we can more easily bring the benefits of today’s advanced technology solutions to smaller fleets,” stated Norm Ellis, vice president of sales, services and marketing for Qualcomm Enterprise Services. “Fleets that adopt the new solution will benefit from Sylectus’ agility and experience serving this particular market and Qualcomm’s demonstrated leadership in mobile-based fleet management solutions to maximize their operational efficiencies, reduce errors and ensure that their drivers are compliant in the ever-evolving landscape of transportation regulation.”
“The ability to offer our customers a complete workflow solution that leverages benefits for both fleet managers and drivers is extremely important,” said Stuart Sutton, senior director for Qualcomm Enterprise Services and general manager of Sylectus. “This solution allows our customers to streamline driver training, increase driver productivity and more effectively manage their assets to ensure regulatory compliance. Today’s drivers have enough to handle on the road, and the integration with Qualcomm’s Circle of Service Workflow is another proof point in our commitment to improving the way transportation business is done.”
Qualcomm’s Circle of Service Workflow application ensures the intelligent delivery of information, routing just-in-time prompts and exception notifications to help reduce driver dependence on back-office staff. The intuitive application automates the often inefficient and error-prone manual processes previously imposed on drivers, streamlining the paperwork associated with freight hauling and assisting drivers by offloading day-to-day administrative tasks. Now, fleets of all sizes can improve driver productivity and customer service with an array of workflow features, including a list of scheduled stops and automated arrival and departure detection with GPS locations. Fleets using Circle of Service Workflow can increase customer satisfaction with better informed drivers and more efficient operations.
“We selected the integrated workflow solution from Sylectus and Qualcomm because of our commitment to operational excellence,” said Guy Sanderson, chief operating officer at Bolt Express. “Feedback from our drivers has been overwhelmingly positive as the new in-cab technology has streamlined their process for providing timely, accurate and complete shipment status updates. The new integrated workflow solution provides us with an invaluable competitive advantage as it ensures a consistently positive experience for our customers without placing an added burden on our drivers.”
For more information, please visit Qualcomm Enterprise Services’ website.
About Qualcomm Enterprise Services
Since 1988, Qualcomm Enterprise Services has provided integrated wireless systems and services to transportation and logistics companies around the world. With more than 1.5 million mobile units shipped to businesses in 39 countries on four continents, Qualcomm Enterprise Services delivers the business insight these companies need in order to operate at peak performance and provide superior customer service. Backed by a global, 24/7, world-class technology infrastructure, Qualcomm Enterprise Services is positioned to meet and exceed the increasingly complex and business-critical needs of its more than 2,500 clients with superior customer care and professional services. ABI Research ranked Qualcomm Enterprise Services No. 1 on its bi-annual Commercial Vehicle Telematics Vendor Matrix in three consecutive reports (2010, 2008 and 2006). For more information, please visit Qualcomm Enterprise Services’ website.
Qualcomm Incorporated (NASDAQ: QCOM) is the world leader in 3G and next-generation mobile technologies. For more than 25 years, Qualcomm ideas and inventions have driven the evolution of digital communications, linking people everywhere more closely to information, entertainment and each other. For more information, visit Qualcomm’s website , OnQ blog, Twitter and Facebook pages.