Qualcomm Incorporated (Nasdaq: QCOM), a leading provider of business-to-business wireless enterprise applications and services, and FedEx Custom Critical, which provides same-day and next-day critical shipment delivery throughout the U.S. and Canada, today announced that FedEx Custom Critical, a subsidiary of FedEx Corp. (NYSE: FDX), has chosen the Mobile Computing Platform 200 Series (MCP200) for its entire fleet. FedEx Custom Critical will use MCP200 applications, including content delivery and education, and integrate the platform with the company’s back office operations.
One of the deciding factors for FedEx Custom Critical was MCP200’s advanced functionality, which allows the company to create a better communications system with its drivers, all of whom are owner operators.
“We chose Qualcomm because MCP200 is an innovative platform with services such as audio and print content delivery, in-cab education and Wi-Fi connectivity, which helps us to better communicate with our owner operators and improve our customer experience,” said Virginia Albanese, president of FedEx Custom Critical. “FedEx Custom Critical has been a customer of Qualcomm’s for more than 20 years. We believe in the solutions that Qualcomm provides because we know they deliver a high-quality product that enhances our business.”
FedEx Custom Critical considers content delivery and in-cab education to be two of the most important MCP200 services, as the company plans frequent communication directly with its owner operators. MCP200’s in-cab training feature gives owner operators access to the critical information they need to do their job more efficiently. In addition, integration with Trailer Tracks 200, which enables untethered trailer visibility, was a key driver in the decision. FedEx Custom Critical has been using Qualcomm trailer tracking solutions for more than 12 years.
“In a business like FedEx Custom Critical, there is no room for error,” said Norm Ellis, vice president of sales, services and marketing for Qualcomm Enterprise Services. “Qualcomm platforms and services, such as MCP200, will make it easier for FedEx Custom Critical to deliver the high quality of service their customers expect.”
The MCP200 delivers an expanded set of award-winning Qualcomm Transportation Services, including in-cab video training, Internet access and multi-mode capability. The MCP200 enables fleets to effectively transform their cabs into mobile operations centers. With the enhanced availability of shipment information and client-specific instructions, drivers can make more productive use of non-driving downtime and improve customer service.
About FedEx Custom Critical
FedEx Custom Critical provides expedited shipment solutions throughout North America and internationally. Among its divisions are Surface Expedite , for exclusive-use shipping and time-definite services; Air Expedite , for an array of expedited air solutions to meet customers’ critical delivery times; and White Glove Services, for shipments that require extra care in handling, temperature control or specialized security. The company also has two subsidiaries: FedEx Truckload Brokerage for customers’ truckload shipping needs; and FedEx Auto Transport, which specializes in high-end vehicle shipping.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $33 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 275,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit news.fedex.com.
Since 1988, Qualcomm Enterprise Services has provided integrated wireless systems and services to transportation and logistics companies around the world. With more than 1.3 million mobile units shipped to businesses in 39 countries on four continents, Qualcomm Enterprise Services delivers the business insight these companies need in order to operate at peak performance and provide superior customer service. Backed by a global, 24x7, world-class technology infrastructure, customer care and professional services, QES is positioned to meet and exceed the increasingly complex and business-critical needs of its more than 2,500 clients.
Qualcomm Incorporated (Nasdaq: QCOM) is a leader in developing and delivering innovative digital wireless communications products and services based on CDMA and other advanced technologies. Headquartered in San Diego, Calif., Qualcomm is included in the S&P 100 Index, the S&P 500 Index and is a 2009 FORTUNE 500® company. For more information, please visit www.qualcomm.com.