Qualcomm Incorporated (Nasdaq: QCOM), a leading provider of business-to-business wireless enterprise applications and services, today announced that its OmniTRACS® mobile communications system is helping both Carteret-Craven Electric (North Carolina) and South Central Power Company (Ohio) electric cooperatives to better communicate with their crews in the field, improve workforce management and eliminate time-consuming paperwork. The OmniTRACS system also provides reliable two-way satellite communications and position location reporting in rural areas and improves disaster preparedness by enabling communications when terrestrial cellular and radio communication systems are unavailable.
“We chose Qualcomm's OmniTRACS system because it helps us stay in contact with our crews,” said Cathy Bitler, vice president of administration at South Central Power Company. “Being able to communicate with our crews in remote areas, especially in the event of a natural disaster, is invaluable to us and helps us better serve our customers.”
Both Carteret-Craven Electric and South Central Power Company are electric co-ops located in rural areas where cellular and radio coverage is not always available. The OmniTRACS system works via geostationary satellites, so it does not rely on the availability of radio towers or cellular base stations. It is backed by the fully redundant Qualcomm Network Operations Center to ensure reliable service. The OmniTRACS system also helps the co-ops to send data more efficiently from the office to their crews in the field, allowing workers to track and process orders from the truck cab. If a customer makes a service or reconnect request, the order can be sent near realtime to a crew in the field for improved workflow management.
“We are completely satisfied with the OmniTRACS system because it seamlessly integrates with our CIS software,” said Randy Carr, director of IT for Carteret-Craven Cooperative. “It also is helping us eliminate unnecessary paperwork in our vehicles. We can foresee a paperless process soon.”
Carteret-Craven is an electric cooperative that provides reliable, safe and affordable energy and related services to more than 34,000 customers in Carteret, Craven, Jones and Onslow counties. The not-for-profit organization is one of 27 electric cooperatives in North Carolina. Carteret-Craven is member-owned and overseen by a board of directors elected by the membership. For additional information about Carteret-Craven Electric, please visit www.carteretcravenelectric.coop.
South Central Power Company, based on Lancaster, Ohio, is one of the nation's largest electric cooperatives serving over 110,000 residential, commercial and industrial customers in 24 counties. The member-owned company maintains over 11,000 miles of energized power lines. For additional information, visit www.southcentralpower.com.
Since 1988, Qualcomm Wireless Business Solutions (QWBS) has provided integrated wireless systems and services to businesses around the world. QWBS delivers the actionable information businesses seek in order to operate at peak performance and improve the quality of life for its customers, their employees and the entire value chain. Qualcomm's world-class technology infrastructure, customer care and professional services enable QWBS to meet the increasingly complex needs of many industries, such as mobile enterprise, transportation and logistics, construction equipment and healthcare. QWBS' customer focus is based on the knowledge that leveraging technology is critical to creating business insight that helps clients achieve their vision.
Qualcomm Incorporated (www.qualcomm.com) is a leader in developing and delivering innovative digital wireless communications products and services based on CDMA and other advanced technologies. Headquartered in San Diego, Calif., Qualcomm is included in the S&P 500 Index and is a 2006 FORTUNE 500® company traded on The Nasdaq Stock Market® under the ticker symbol QCOM.