Don’t suffer in silence: How Nexthink & Snapdragon transformed Qualcomm IT
What you should know:
- With over 15,000 Snapdragon devices deployed across departments, Qualcomm witnessed higher satisfaction via improved employee experience scores and operational efficiency after deploying laptops powered by Snapdragon.
- Qualcomm shifted to a proactive, data-driven approach using Nexthink and devices powered by Snapdragon, enabling IT teams to detect and resolve problems before they impacted employees; optimize device choices; and make confident, data-backed decisions.
- Adopting data-driven IT models and modern devices before Windows 10 end-of-support (EOS) highlights Nexthink’s role in ensuring smooth rollouts and optimized user experience with Snapdragon X Elite devices.
Sluggish performance, application crashes and subpar battery life — a disastrous recipe that’s sure to make any organization’s employees suffer in silence while trying to make ends meet using subpar PCs and lack of proactive IT support. In today's fast-paced, hybrid environment, IT teams face a growing challenge: maintaining peak productivity and employee satisfaction without the support of a comprehensive feedback loop from its end-users. The stakes are high — every unresolved issue, every silent frustration, chips away at performance and morale. At Qualcomm Technologies, we turned this challenge into an opportunity. By deploying laptops powered by Snapdragon X Series processors and partnering with Nexthink, we’ve reimagined IT support, making it proactive, data-driven and deeply attuned to employee experience.
The challenge: A reactive IT model
Qualcomm’s IT support model was constrained by limited visibility into real-time device performance and user experience. Without telemetry, support teams relied on service desk tickets and anecdotal feedback — reacting only after problems surfaced. This reactive posture meant:
- Delayed issue resolution.
- Missed opportunities to optimize device performance.
- Inability to compare performance across device types.
The breakthrough: Real-time insights with Nexthink
“Our collaboration with Nexthink was the breakthrough we needed,” says Christopher Ord, IT Engineer, Senior Staff, Qualcomm Incorporated. “Nexthink empowers our team with real-time, actionable insights into employee digital experiences — transforming raw telemetry into intuitive visualizations that drive smarter decisions, faster issue resolution and measurable satisfaction improvements.”
By integrating real-time telemetry, Qualcomm IT gained visibility into the metrics that matter most to employees:
Boot time: Snap to life
Qualcomm saw boot times drop dramatically from 84 seconds on x86 devices to 17.4 seconds on devices powered by Snapdragon.1
System stability: Big user benefits, comparable device stability
PCs powered by Snapdragon are slightly more reliable in terms of application stability than comparable x86 devices in our environment,1 dispelling any negative sentiment around stability of non-x86 based architecture.
Battery performance: No constant charging needed
Nexthink data confirms that devices powered by Snapdragon last nearly twice as long in an enterprise environment under real-world workloads, capable of supporting a full day of work without the need for charging.1,2
Our IT team has been empowered by Nexthink to be more proactive versus reactive, uncovering insights to:
- Detect and resolve issues before they were reported.
- Identify hidden friction points users had grown accustomed to.
- Optimize PC refresh choices.
- Make data-backed decisions with confidence.
The results: A smarter, happier workplace
In deploying 15k+ devices powered by Snapdragon across our organization — across sales, marketing, finance, legal, IT and HR, the impact was immediate and measurable:
- Improved employee experience: Fewer device-related problems led to higher satisfaction scores and productivity gains as evident via Nexthink’s DEX score(s). Devices powered by Snapdragon presented a DEX score of 87.3 versus a score of 79.2 for their x86 counterparts.1 The DEX score is a direct indicator of technology performance and employee satisfaction.3 It highlights various moments of the digital experience of employees over a period of time. Metrics such as device reliability, device performance, app stability and app responsiveness are captured within.
- Proactive support: IT teams now intercept issues before they disrupt workflows.
- Smarter investments: Real-time data informed our device and platform strategy, enabling our Digital organization to realize its high‑performance philosophy through a multi‑model KPI set — paired with financial rigor and auditable controls.
- Operational efficiency: Engineers reclaimed time previously lost to troubleshooting, and endpoint management scores improved.
Don’t wait
As organizations evolve, the need for data-backed decision-making and frictionless IT support grows more urgent. With Windows 10 EOS looming, there’s no better time than the present to re-evaluate and set your organization up for future success.
“During our Snapdragon X Elite rollout, Nexthink was instrumental in monitoring performance, enabling us to swiftly identify and resolve potential issues before they escalated. By facilitating direct, targeted communication with employees and linking user feedback to DEX metrics, Nexthink ensured a seamless deployment and an optimized experience, maximizing the value of Snapdragon X Elite for our organization," says Zeeshan Sabir, VP, Information Technology, Qualcomm Incorporated.
Delaying adoption of modern devices and proactive, insight-driven models risks lost productivity, lower satisfaction and falling behind competitors.
The moment to act is now — ask about our proof-of-concept program to experience the benefits of Snapdragon X Series firsthand:
