Effective October 1, 2012, QUALCOMM Incorporated completed a corporate reorganization in which the assets of certain of its businesses and groups, as well as the stock of certain of its direct and indirect subsidiaries, were contributed to Qualcomm Technologies, Inc. (QTI), a wholly-owned subsidiary of QUALCOMM Incorporated. Learn more about these changes

Global Emergency Management

Protecting our people and assets worldwide

Whether they’re monitoring unrest in the Middle East or helping employees avoid volcanic ash fallout in Iceland, keeping our people safe during emergencies is the primary goal of our Emergency Operations Team (EOT). Composed of representatives from across our Company, our EOT protects our people and assets through emergency planning, response and recovery. Trainings for employees and families help ensure our preparedness.

Maintaining business continuity

Maintaining business continuity

In addition to protecting our employees, our EOT works to minimize disruptions to our business that might occur in the event of natural or human-caused incidents. Our Business Continuity Program Office—part of our EOT and a core component of our emergency response system—provides our business units with education and training, plan reviews and more. Our business continuity efforts are benchmarked against the BSI Group’s BS25999 standard and support maintenance of several ISO certifications, including ISO270001 and ISO2000. We added online surveys for suppliers to our Business Continuity Program in 2011, enabling us to assess the state of readiness among our critical suppliers.

Preparedness pays off in Japan

Thinking Ahead

Preparedness pays off in Japan

In 2011, we experienced the power of emergency preparedness firsthand. Our EOT was tested—and performed in exemplary fashion—in response to the earthquake and tsunami that struck Japan’s east coast, claiming some 15,000 lives, injuring thousands more and triggering one of the worst nuclear disasters in history.

After the quake shut down subways and commuter trains in Tokyo, many of our employees spent the night at work—an inconvenience made more comfortable by the food, water and other supplies our EOT had on hand. The following day, most employees were able to return home and work from there.

As our EOT tended to employees, our procurement team in San Diego began contacting suppliers to assess the effects of the quake on our supply chain. Within 96 hours, the team knew none of our suppliers had been affected—and had contingency plans in place in case the situation changed. Mindful of the seismic and emotional aftershocks of the catastrophe, our team took the unusual step of visiting certain materials suppliers in Japan and Korea, offering assistance and affirming relationships that are crucial to our business. Our team’s response—combined with our standing strategy of enlisting suppliers from geographically diverse locations—enabled us to continue to deliver products to our customers without interruption.

We responded to the human side of the tragedy as well. Shortly after the quake, we donated $1 million to Give2Asia to assist with recovery efforts. Give2Asia combines exceptional stewardship with comprehensive, on-the-ground knowledge to promote actions benefitting Asian communities. In times of disaster, Give2Asia funds local charitable groups working within affected communities. Give2Asia’s Japan Earthquake & Tsunami Fund will focus primarily on such recovery efforts as healing for survivors, education programs to get youth back in school as quickly as possible and skills training to help rebuild the local economy.

In addition to our donation, employees in our Tokyo office offered a personal response. Working with Hands On Tokyo, they assembled care packages for schoolchildren affected by the earthquake. Toothbrushes, books, pencils and other useful items were packed into colorful cloth bags crafted by our volunteers. More than 400 care packages were distributed to elementary school students in areas devastated by the disaster.