SMART SERVICES SUMMIT

NOTE: Be sure to view and download all documents you're interested in before closing this window. Summit presentations and video footage downloads: 1. The Art of Smart Services: A Look into the Future     Joan Waltman, President, Qualcomm Enterprise Services There is a major shift toward services for product-based businesses. Enabled by M2M technology, "smart services" will not only change the relationship that businesses have with their customers, they will change what is possible in business and society. This movement will cut across business-to-business and business-to-consumer players in all markets. In this presentation, Joan provides a look into the future and addresses some of the key challenges. View/Download Presentation View Joan Waltman as she discusses Qualcomm’s vision for Smart Services along with key challenges and opportunities. 2. Smart Services Case Study - ABB Robotics     Reid Jajko, Vice President/General Manager, Global Robotics Services, ABB The ABB Remote Monitoring (ARM) solution allows ABB robots to connect to enterprise systems using cellular wireless as the backhaul. ABB service personnel and knowledge experts use this information to deliver proactive lifecycle services on ABB Robotics products. In this presentation, Reid provides an overview of how ARM has developed since inception and what it means to ABB's customers. View/Download Presentation View a video clip of Reid Jajko, VP/GM Robotic Services at ABB, talking about the benefits of Smart Services. 3. Panel #1 - OEM Smart Services: What, Why, How? Panelists: Gardner Denver, Respironics, Siemens Water Technologies, John Deere Moderator: Gad Allon, Assistant Professor of Managerial Economics and Decision Sciences, Kellogg School of Management, Northwestern University In this first panel discussion, leading manufacturers will discuss their businesses, service practices and Smart Service initiatives. The panelists represent a wide range of industries from robotics, to food service equipment, air compressors, water treatment equipment and agricultural equipment. View a video of Mike Bakalyer, Manager for Enhanced Services at Gardner Denver Corporation, discussing the value of Smart Services to GDI. 4. Smart Services: The Business Case     Mark Vigoroso, Chief Services Strategist, nPhase, a Qualcomm business     (formerly Chief Research Officer, Aberdeen Group) With a Smart Services solution in place, service organizations are not only realizing significant improvement in asset uptime but are also reducing unplanned, on-site service calls, resulting in higher technician productivity, service profitability, and improved customer satisfaction and retention. In this presentation, Mark outlines the business case for Smart Services, referencing real-world case studies of companies that have quantified dramatic returns in cost savings, revenue growth, and profit margin expansion. View/Download Presentation View a clip of Mark Vigoroso as he defines the Smart Services Value Blades business case framework. 5. Panel #2 - Smart Services: The Business Case Panelists: ABB, Air Products, Danfoss, Diebold, Hobart Moderator: John Schoenewald, Executive Director, AFSMI John Schoenewald of AFSMI facilitates a discussion on the business of implementing Smart Services around industrial and commercial products. Panelists were from leading industrial/commercial product manufacturers, including robotics systems, hydrogen fueling systems, supply chain management systems, ATMs, food equipment and more. Discussions centered around Smart Services strategy and implementation issues. What are the strategic objectives? Business models? Sucessesses? Lessons learned? View a video of Bill Crawford, Business Technology Manager for M2M Systems at Air Products, discussing the business case for Smart Services. 6. Panel #3 - Learning from the Innovators Panelists: Ayantra, Zonar, SmartMove, MicroDesign Moderator: Glen Allmendinger, CEO, Harbor Research In this panel discussion, a select group of business leaders from start-ups and more entrepreneurial organizations discuss their Smart Services solutions. The objective of this session was to learn about creative new value propositions made possible through Smart Services technology. The moderator explored innovative ideas and business models and searched for linkage between this group and the informational needs of large manufacturing organizations. View Mike McQuade, Director of Research & Development for Zonar Systems, as he discusses best practices and lessons learned through their implementation. 7. The Art of Smart Services: Things to Consider     Steve Pazol, VP & GM, nPhase, a Qualcomm business To this point, we have defined Smart Services, considered the possibilities, outlined the business case for manufacturers to implement them, and have learned from innovators who have seen early returns. In this presentation, Steve reflected on the conference proceedings and offered some "things to consider" for those wishing to implement Smart Services. View Steve Pazol as he discusses market trends driving the need for Smart Services.