White Papers

Global Smart Services is a trusted resource for the most up-to-date information about Smart Services from analysts, industry leaders, publications, our executive team and other sources.
The Art of Smart ServicesTM Series
Volume 1: Building the Business Case
nPhase, a QUALCOMM business -- 2007

Volume 2: Smart Cleantech
The Clean Component of the Smart Services Equation
Global Smart Services -- 2008

Attention Service Executives: M2M Can Make You Smarter
The most critical phase in the maturation of any technology is the emergence of a demonstrable and repeatable business case for mainstream adoption. Smart Services embodies this business case for M2M.
nPhase, a QUALCOMM business -- 2007

Four Strategies for the Age of Smart Services
Most industrial manufacturers realize that the real money isn't in products but in services. Companies such as General Electric and IBM have famously made the transition: A large proportion of their revenues and margins come from providing value-added services to customers. But other companies attempting to do the same might miss the boat.
Harvard Business Review, October 2005

Solving the "Messy Network" Problem: nPhaseDSN™ for Machine-to-Machine Communications, PDF | 430K
This paper profiles some of the key technical and commercial challenges with data communications and introduces a new business solution by nPhase (Qualcomm's Global Smart Services) designed for large-scale M2M deployments.
nPhase LLC -- November 29, 2004

Winning With After-Sale Services: The New Frontier of Machine-to-Machine, PDF | 301KB
M2M solutions optimize service, differentiate, and generate new revenue streams.
nPhase in cooperation with Avnet

Unleashing a Tidal Wave of Pent-Up Innovation, PDF | 377K
The Pervasive Internet is accelerating the availability of a legacy of innovation across all markets.
Harbor Research, Inc., August 13, 2004

The One With the Most Networked Stuff Wins, PDF | 315K
Surprisingly few product companies appreciate how profoundly the M2M / Pervasive Internet era will change their business.
Harbor Research, Inc.

Mobilizing the Machine -- The Coming Embedded Mobile Revolution, PDF | 540K
This sweeping account of the emerging M2M market provides a mix of live, trial and hypothetical examples of embedded mobile applications.
Deloitte Research

The Growth of Device Connectivity, PDF | 1.56MB
Why is the M2M revolution inevitable? How will it differ from the PC era? What are the stakes?
The FocalPoint Group

Let the Circle Be Unbroken, PDF | 440K
How the "Information Circle" Created by Device Networking/M2M and the Internet Will Automate the Global Enterprise.
Harbor Research, Inc., July, 2003

FocalPoint 40 Profile: nPhase, PDF | 375K
Read what the M2M industry analysts have to say about nPhase and its positioning in this exciting new market.
The FocalPoint Group

Machine-to-Machine, Real Opportunities in Wireless Data Business, PDF | 1.36MB
Learn about the concept of M2M and why it's an essential part of the wireless data market. Find out what role GSM will play as this market develops and what kinds of business opportunities it will present.
Nokia, 2002