What are Smart Services?
Send out replacement orders before your customers run out of stock, service assets before they need repair, or collect data about your products' usage for design improvement insights.
Smart Services Value Blades
At their core, Smart Services are differentiated post-sales product support, enabled by wirelessly capturing and analyzing timely product performance information. Usually, these services are delivered by manufacturers or service providers to the owners/operators of the serviceable equipment or machinery.
Smart Services represent a way of doing business where the relationship a manufacturer cultivates with its customers after the initial product sale is just as financially relevant—if not more so—than the sale itself.
Benefits of Smart Services include the following:
- Leveraging on-board sensing and control devices and wireless Internet connectivity, Smart Services solutions allow manufacturers to remotely identify root causes of failure and trigger corrective workflows including repairs, upgrades, and technician and part dispatch.
- Users can forecast service requirements based on historical performance data, receive alerts regarding critical situations, and issue product remedies remotely via a computer or handheld computing device anywhere in the world.
- With Smart Services solutions in place, manufacturers and service organizations are not only realizing significant improvement in asset uptime, they are also reducing unplanned, on-site service calls, resulting in higher technician productivity, service profitability and improved customer satisfaction and retention.
Impact of Smart Services Solutions on Customers and Operations
Source: AberdeenGroup
Are Smart Services for you?
- If your company is a product manufacturer that directly or indirectly provides post-sales support to your customers, learn about Qualcomm's End-to-End OEM Solutions.
- If your company is an independent service organization that provides post-sales support to other companies' products, learn about Qualcomm's End-to-End OEM Solutions.
- If your company has a business application that requires secure wireless connectivity, learn about Qualcomm's Managed Network Services.
