Global Smart Services is the unrivaled resource that enables telehealth solutions to communicate seamlessly with back-end enterprise systems for a more secure and efficient exchange of health information - helping people live better lives by connecting them to their healthcare providers.
We enable healthcare companies to greatly improve the delivery of healthcare services through the introduction of cellular communications. Delivering lasting benefits that directly satisfy the needs of the healthcare community such as patient care improvements and regulatory compliance, cellular communications services also meet goals such as cost savings and streamlined processes. We offer you the flexibility and capability to design your solution around your needs. Don’t risk your success by settling for less.
Keeping it Simple and Secure
We provide simple and secure services that allow healthcare companies to outsource the delivery of machine communications, account for the complex needs of their enterprise, and deliver reliable, cost-effective services. Our customer-centric approach is to provide the option that works best for your business. For example, we support cellular data via both GSM and CDMA networks, using multiple bands.
At the heart of our service is a secure, cellular network. We go beyond the offerings of wireless carriers to enable applications and devices to deploy quickly and communicate seamlessly and reliably with host and back-end enterprise systems. Qualcomm tackles the unique challenges of cellular coverage by applying optimized messaging protocols and mobile management code. Store-and-forward messaging and persistent closed-loop acknowledgement, status tracking, and notification fulfills our message-delivery reliability.
Data security
Data security is one of the most important considerations when designing a solution. The challenges of security span every communication method, and loom larger when more than one method is required. We ensure strict security is enforced as transmissions take place entirely within the network firewall. Data is transmitted from the carrier infrastructure through a secure VPN between the carrier network and Qualcomm’s Network Operations Centers (NOCs). This secure connection—CISCO VPNs using IPSEC—ensures that data transmitted is private and secure in either direction.
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| Cellular Data Features |
- Secure, robust and reliable cellular infrastructure
- Private, Static IP for two way connectivity
- Store-and-forward messaging for secure, reliable delivery
- Mobile device provisioning and management tools
- Resolution of carrier issues
- Middleware for platform/application integration
- Multiple-mode technology, POTS, GPRS, CDMA, EDGE, and others
- Wireless alerts with prioritized network traffic
- Two-level authentication for added security
- Web services enhanced provisioning and billing systems
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Remote Devices
Our “push” architecture responds to the delivery challenges posed by dynamic IP addressing and the wide range of reception scenarios presented by powered-down or resting devices. In addition, we provide:
- Carrier-management service
- Device and network monitoring capabilities
- End-to-end self diagnostics
- Automated processes for self-healing
- A scalable infrastructure with continuous capacity management and usage reporting
- Fully redundant equipment, facilities, and expertise to ensure messaging security and reliability
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| The Qualcomm Advantage |
- Carrier contracts and partnerships
- Coverage
- Capacity
- Consistent world-class support
- Cost effectiveness
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Delivering Dependability, Now and Into the Future
The risk and cost of failure, however, cannot be overstated—the business of extending cellular communications onto products is dynamic and complex. Qualcomm is the industry expert with over 20 years experience providing M2M communications through network services developed exclusively to meet the needs of this growing market. Our infrastructure is unrivaled with 9 Network Operations Centers (NOCs) worldwide, staffed 24x7x365. Superior customer and technical support is available 24x7x365 with level 1 and level 2 engineers available to address issues at any time—at no additional charge.
In addition, we uniquely offer the strategic market insight, depth of capability and stability you need to be successful in today’s market. We pull together leading-edge technologies, user flexibility, and administrative functions. From messaging priorities and broadcast options to electronic forms and user log-on functions, we have the robust features that your telehealth solution demands. With our suite of capabilities and the convenience of Web-based system-administration tools, Global Smart Services is your one-stop approach to true business value.
