Customer Testimonial: ABB
ABB Robotics - the $1.3-billion operating unit of the industrial manufacturing giant ABB (NYSE: ABB) - has leveraged a Smart Services solution to roll out its ABB Remote Monitoring (ARM) service to its customers in automotive, general industry, and other markets.
Business Objectives
ABB Robotics saw an opportunity to dramatically reduce robot downtime and to provide service more cost-effectively, by eliminating on-site troubleshooting and coordinating spare part and field technician dispatch.
"Through the nPhase solution we will be able to deliver a more responsive and effective service that will deliver significant economic benefits to our customers and allow our aftermarket business to operate more efficiently."
- Tony Wisniewski,VP Aftermarket Services,
ABB Robotics
Results
- 70% reduction in asset downtime
- Dramatic improvement in ABB's customers' performance
- Increase in production capacity
- Reduction in robot programming time
Latest News
- Manufacturers are Getting Smart, May 10, 2007
Specialty Publishing
